Returns, Replacements & Refund
Should you wish to return all or part of your order, you need to inform us within 2 business days of receipt of the package. You can inform us by writing to us at info@coreKardia.com or calling us on +91 7011548363 between 11 AM and 5 PM, on business days.
Returns will only be accepted for products that have been damaged in transit or products that have physical defects. Return requests will be validated over the phone by Stalwartz Nutraceuticals and instructions on how to return the product will be provided via a confirmation email.
The product (s) should be returned within 7 working days of receiving the confirmation email.
On receipt of the returned product, Stalwartz Nutraceuticals will proceed to inspect the same and validate the claim.
Once approved as an eligible return, a refund or replacement will be issued. If the product is found to not be eligible for return, the product will be couriered back to you.
The inspection and validation of the claim will take place within 7 working days of receipt of the returned product (s).
Refund cheques will be made in the registered name of the customer only.
You will be updated throughout the return process at the following stages:
A validation call/email/sms on receipt of the return request
Instructions via a confirmation email following the validation call
Confirmation of receipt of the returned product
Update on inspection and validation of the claim within 7 business days of receipt of the product
As all products offered by Stalwartz Nutraceuticals are nutritional products for ingestion, products once opened will not be eligible for replacement or a refund. The onus of evaluating suitability of a product for a particular lifestyle, state of health or dietary preference lies entirely with you. We strongly urge you to go through the information relating to product ingredients and known potential allergen warnings that are listed on individual product pages as well as in the FAQs section.
Cancellations
Cancellations will be possible provided an order has not been shipped. Orders once shipped cannot be cancelled.
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